Food and bev: 7 ways to encourage customer confidence

Courtesy
Anyone in the position of interacting with customers must be friendly, helpful, polite, courteous, and flexable. These attitudes are not just nice and professional, they are expected.

Apology
Making a apology to customers after having things go wrong is positively related to saticfaction with recovery. When a service employee apologise to a customer, she/he conveys politeness, courtesy, concern, effort and empathy and this goes a long way.

Justification
A vital, but often overlooked element of customer recovery is to provide an explanation for how or why the problem happend. Taking time to explain to the customer what might have caused the problem helps orgaizations to re-establish trust

Resolution
One of the gifts of a voiced complaint is that it offers the company to re-perform the service. When given a second chance company's must bend over backwards to fix the problem and restore customer confidence.

Immediateness
Not only is resolving the problem important but a speedy recovery responce will be enhance customer evaluations of your company

Compensation
Dont hesitate when it comes to compensating a customer after failure. Your reward will increase customer saticfaction, loyalty, and powerful persuasive word of mouth advertising

Surprise and delight
The bonus ia all about going beyond problem resolutions and inspiring a feeling of astonishment through unexpectedness

Food and Bev: Personal skills

Self confidence: Ways of increasing
Tips to improve Self confidence

*Look for a role model (someone who has self confidence) and learn from them, what is it that they do to have self confidence and how do they do it?
*Focus on your achievements, rather than your failures, if you do find yourself thinking about how you failed, then look at what you managed to do right and how you could correct what you did next time
* Learn how to feel good about yourself
* Act as if you were self confident, and you will feel more confident
* Prepare thoroughly for any tasks so that you ca be sure you are ready
*Work on ant skills you need to do what you want, you can never be over trained or over skilled for any challenge in life
* Work on your relaxation skills
* Always smile and stand up straight
* Set reachable goals for yourself and break diffucult tasks into smaller steps
* Reward yourself when you succeed no matter how small the achievement
* Finally, don't be too competitive and compare yourself to others. Be yourself you self confidence depends on you and your personal skills