Food and bev: 7 ways to encourage customer confidence

Courtesy
Anyone in the position of interacting with customers must be friendly, helpful, polite, courteous, and flexable. These attitudes are not just nice and professional, they are expected.

Apology
Making a apology to customers after having things go wrong is positively related to saticfaction with recovery. When a service employee apologise to a customer, she/he conveys politeness, courtesy, concern, effort and empathy and this goes a long way.

Justification
A vital, but often overlooked element of customer recovery is to provide an explanation for how or why the problem happend. Taking time to explain to the customer what might have caused the problem helps orgaizations to re-establish trust

Resolution
One of the gifts of a voiced complaint is that it offers the company to re-perform the service. When given a second chance company's must bend over backwards to fix the problem and restore customer confidence.

Immediateness
Not only is resolving the problem important but a speedy recovery responce will be enhance customer evaluations of your company

Compensation
Dont hesitate when it comes to compensating a customer after failure. Your reward will increase customer saticfaction, loyalty, and powerful persuasive word of mouth advertising

Surprise and delight
The bonus ia all about going beyond problem resolutions and inspiring a feeling of astonishment through unexpectedness

Food and Bev: Personal skills

Self confidence: Ways of increasing
Tips to improve Self confidence

*Look for a role model (someone who has self confidence) and learn from them, what is it that they do to have self confidence and how do they do it?
*Focus on your achievements, rather than your failures, if you do find yourself thinking about how you failed, then look at what you managed to do right and how you could correct what you did next time
* Learn how to feel good about yourself
* Act as if you were self confident, and you will feel more confident
* Prepare thoroughly for any tasks so that you ca be sure you are ready
*Work on ant skills you need to do what you want, you can never be over trained or over skilled for any challenge in life
* Work on your relaxation skills
* Always smile and stand up straight
* Set reachable goals for yourself and break diffucult tasks into smaller steps
* Reward yourself when you succeed no matter how small the achievement
* Finally, don't be too competitive and compare yourself to others. Be yourself you self confidence depends on you and your personal skills

Conference Week

This past week and weekend was hectic. Monday started off with a bang when a group of 48 people showed up for a conference which lasted the whole week. They had breakfast, lunch and dinner everyday day which we had to set up, on Tuesday another conference group showed up consisting of 18 people they were here for a day... conference and just joined us for lunch and tea breaks.

After a very hard working week and late nights and our weekend kicked off by welcoming the RCI group. We've heard rumors about this weekend and all of them were absolutely true. What a group, we welcomed them with a shot of mampoer and a cocktail. Friday night they ate dinner in the boma, and after that it was party party party. Saturday morning they had team building which followed by all the activities on the farm. I ran the cash bar at the adventure centre until 4. Saturday night we had a soccer theme all the students and the staff had to wear a soccer jersey. In the hall we set up a buffet for the guests. We watched rugby and after that blue hat started with the music. All the students had to clear tables and serve drinks. None the less it was a hard week but it was fun

Types of fires

Combustible materials - Wood, paper, linen, table cloths

Extinguisher - Water

Method -Cooling

Flammable liquids - Petrol, diesel, spirt lamps

Extinguisher - Foam, co2, fire blanket

Method - Smothering

Live electricity - Computers, generators, music systems

Extinguisher - co2, powder

Method - Smothering

Flammable metals - Magnesium, sodium

Extinguisher - dry sand, powder

Method - Smothering

Flammable gasses - Methane, propane

Extinguisher - Water, foam, co2

Method - Cut off main power supply

Possible causes of fire - Reception

Maintenance - Shortages, open wires, open plugs, damage equipment, faulty equipment
Electrical - wrong connections, faulty wires, rolled up cables
Overload - multi plugs
Human error - Cigarettes, incents, candles
Cleaning - Mixing of wrong chemicals, spirt jelly's, spirt

Always be on the look out for hazards, the smallest hazard can cause the biggest fire. Repair broken/damaged wires/plugs

Customer requirements urgent and non urgent

Urgent
Human beings have many complex need. Our basic need include food, clothes, warmth and safety: social needs are belonging, affection, fun and relaxation esteem needs for knowledge and self-expressions

Non urgent
Wants is he form taken by human needs as they are shaped by culture, Wants are how people communicate their needs

Its important to know the difference between wants and needs

All persons have the same basic human needs:
To feel welcome
To feel comfortable
To be understood
To feel important