Reporting lost and found property (reception)

Reporting to supervisor

The item should be taken to the lost and found department, where the supervisor/manager will record the item in a file and indicate what it is, where it was found, time and date and by whom. The supervisor will then phone the owners and ask them to briefly describe the item that they have lost (if it is indeed theirs). Further arrangements will then be made

Details of property

When property/items are found details must be recorded in a file. There you must indicate, what it is, where it was found, time and date, and by whom. Any further details must also be written down eg if its a camera, the product make, model, if there's any extras eg batteries, memory card or extra cables. Everything must be written down

Holding
Lost and found personnel should store a found item until it is claimed by the owner or for the lenght of time designated by law. Lost and found items should be secured according to management policy. In some states the hotel has legal rights to sell unclaimed property if the owner does not respond to letters or other appropriate form of contact within a stipulated lenght of time