Keys ( reception)

For security reasons most lodging properties use at least three types of keys:
Master keys
Emergency keys
Individual keys

Emergency keys
Opens all guestroom doors, even when they are double locked - that is locked with a standard door lock and a device operable only from within the guestroom. Emergency keys should be highly protected, and never removed from hotel properties, They should be strictly controlled and recorded.

Master keys
A master key opens all guestroom doors that are not double locked. When not in use a master key should be secured in a designated place for safekeeping. Only authorized personnel should have access to master keys. Keys are issued to personnel based on their need to use the key, not simply on their rank of status. It would be impractical for all housekeeping room attendants to have a master key for each room they service

Guestroom keys
Opens a guestroom door so long as it is not double locked. Front desk agents, should not give guestroom keys to anyone who is not registered in that room. The front desk agent should check appropriate identification to ensure that the person requesting the key is the guest registered in that room. In addition front office agents should remind guests to hand in keys before checking out

Sondela keys system

Grand master key
Every key for every department, office, chalets and Makhato houses

Master key
Keys for all the departments:
Reception, maintenance, food and bev, accommodation, guesthouse, wild life centre, caravan park, Moselesele

Sub master key
Keys for all entrances to departments, no office keys. eg keys for reception but not for offices, tills, petty cash or safes

Floor master keys
For supervisors, keys for restaurant, fridges but not for safes

Section master keys
(receptionist) keys for your own till and personal work station