Wednesday, April 21, 2010

Characteristics for good customer service

Politeness
When greeting guests, you can use body language to convey a polite and friendly manner - smile and maintain eye contact

Willingness
Always go that extra step for guests. lend a hand when they are struggling, be thoughtful and helpful at all times

To assist
Assist all guests at all times in any way they require

Prompt service
Always work in a prompt manner for example: if you are not sure about something tell the guest you'll find out and report back to him immediately

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